Frequently Asked Questions
How do I get a library card?
What is my PIN?
How many items can I borrow, and for how long?
How do I renew an item?
Why won’t it let me renew some items online?
How do I sign up for e-mail or text notification of reserves and overdues?
Now that you are part of a network, if I check out another network library’s item in Groton, whose loan rule does it follow?
I am having trouble with downloading ebooks/eaudiobooks. What should I do?
I want to sign up for a library program. Where do I do that?
What museum passes do you have? How do I reserve one?
Does the Library have wireless Internet access?
Do you have study rooms? How can I reserve one?
Does the Library take book donations?
Q: How do I get a library card?
A: Come in person to the Circulation Desk on the mid-level or to the Children’s Room. You must be at least 6 years old (or in the first grade) and have a photo ID and proof of current address. See Borrowing for more information.
Q: What is my PIN?
A: When you get your card, your PIN (Personal Identification Number) will default to the last 4 digits of your main phone number. When you log into your online account for the first time, the system will prompt you to create a more secure password of at least 7 letters or numbers in length. See Borrowing for more information.
Q: How many items can I borrow, and for how long?
A: You may borrow up to 99 items at a time. DVDs, Video Games, and Magazines circulate for one week; almost all other items circulate for 3 weeks. And most items are allowed two renewals.
Q: How do I renew an item?
A: Renew online through My Account or ask a staff member to renew your items.
Q: Why won’t it let me renew some items online?
A: Items that have already been renewed twice, items that are past their due date, or items that have holds waiting are not renewable.
Q: How do I sign up for e-mail or text notification of reserves and overdues?
A: You can set your notification preferences under My Account in the catalog. Also, there is an option to change your notification after each individual item request. A library staff member can also set your preferences for you.
Q: Now that you are part of a network, if I check out another network library’s item in Groton, whose loan rule does it follow?
A: Groton’s. All MVLC network items will follow the checkout rules of the Library where they were checked out.
Q: I am having trouble with downloading ebooks/eaudiobooks. What should I do?
A: Read the Help sections of each provider. They will often have detailed instructions for each type of popular device. If you are still experiencing problems, please call the Reference Desk at 978-448-8000.
Q: I want to sign up for a library program. Where do I do that?
A: From gpl.org, on the left column “Upcoming Events” is listed. Click on “see all” to see the expanded calendar, or click the “Calendar” tab at the top of the page. Find the program you are interested in on the date it is being held. Then click on the image of the small hand holding a pen to sign up.
Q: What museum passes do you have? How do I reserve one?
A: The Library has 23 museum passes that offer free or reduced admission to area museums, gardens, zoos, and other area attractions. You can reserve a pass online or by calling the library.
Q: Does the Library have wireless Internet access?
A: Yes. The Library provides free wireless Internet access throughout the building. See Computers for more information.
Q: Do you have study rooms? How can I reserve one?
A: There is a Quiet Study Room on the upper level available on a first come, first served basis. The Quiet Study Room and Small Conference Room on the mid-level may be reserved. See the Meeting Rooms sections of this site.
Q: Does the Library take book donations?
A: The Library no longer holds an annual book sale. If you are wondering what to do with your gently used books, here are some suggestions:
Discover Books (www.http://www.discoverbooks.com/) collects books at Groton School or First Parish Church in Westford for resale, redistribution or recycling.
Operation Paperback ( www.operationpaperback.org) or Books for Soldiers (www.booksforsoldiers.com) accept donations of popular paperbacks and recent magazines for U.S. military personnel overseas. If you are interested in finding book sales at other libraries, check out the area listings at Booksalefinder.com.